When and how will my Heelys be shipped?

Shipments usually leave our warehouse in 2-3 business days. Your shoes will be sent via UPS and delivery times vary from 3-5 business days from the time it leaves our warehouse. Each shoe is personally shipped out in its original retail box. Your estimated delivery time is listed below.

  • West coast locations usually take 6-8 business days
  • Midwest locations usually take 5-6 business days
  • East coast locations usually take 6-8 business days
What do I do if my shipment arrives damaged or simply does not arrive?

If your package arrives visually damaged, be sure to note this with the UPS driver. If you notice concealed damage after the driver has left, keep all the packing and call our customer service team at or email damaged@AdultHeelysShoes.com for further instructions.

If your package never arrives, do not worry-all of AdultHeelysShoes.com shipments are insured. Contact our customer service at or email lost@AdultHeelysShoes.com. We will file the necessary claims and take care of everything for you.


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